Google Play compliant policy
Account and data deletion request
A guide to closing your account and removing your personal data, for users of the LyLi Health mobile app (developer: Altai Soft).
This is an English translation of the Turkish page; if they differ, the Turkish text applies.
How can you delete your account?
We care about our users’ data security. You can easily delete your account and all related data using one of the two methods below:
Method 1
Deleting in the app
If the app is installed, this is the quickest way:
- Open the LyLi Health app and sign in to your account.
- Go to the Profile or Settings tab.
- Tap Delete account / Close account.
- Confirm by following the steps on screen.
Method 2
Request by web or e-mail
If the app is not installed on your device or you cannot sign in:
- Write an e-mail from your registered e-mail address.
- Send it to support@lyli.site.
- Use the subject “Account and data deletion request”.
- In the message, give your user name or registered e-mail address and state your request.
Data retention and deletion policy
Below is what is deleted after your deletion request is received and what is kept because of legal obligations:
Data that is permanently deleted
Within 7 working days after your request is approved, the following data is irreversibly deleted from our systems:
- Personal information: name, surname, e-mail address, phone number and profile photo.
- Authentication data: password hashes and social sign-in links.
- In-app preferences: your saved settings, favourites and personalised data.
- App history: your in-app activity and usage history records.
Data that is kept, and for how long
To meet our legal obligations and keep the system secure, some of your data may continue to be kept for set periods:
- Financial transactions and invoices: your purchase history and invoice records must legally be kept for 5 years under tax and financial law.
- Security logs: to protect system security and prevent misuse, IP addresses and security logs are kept for at most 90 days and are then deleted automatically.
Important information
- About subscriptions: deleting your account does not automatically cancel active subscriptions you started through the Google Play Store. To end your subscription, please visit Google Play Store > Subscriptions.
- Deletion cannot be undone: once account deletion is complete, your data cannot be recovered and the account cannot be accessed again.
Request form
Request deletion on the web
If you cannot use the app, send your request with this form. It reaches support@lyli.site.